Privacy Policy

Our Privacy Commitments

1. Information We Collect

When you register and use the kax8 platform, we collect certain categories of personal data necessary to provide our services, verify your identity, and maintain the security of your account. The categories of information we collect include:

• Identity Information: Full name, date of birth, gender, and a copy of a government-issued identification document (NID card, passport) for account verification (KYC) purposes.
• Contact Information: Email address, phone number, and residential address in Bangladesh (including city such as Dhaka, Chittagong, Sylhet, Khulna, or Rajshahi).
• Financial Information: Payment method details including mobile banking account references (bKash, Nagad, Rocket, Upay), transaction history, deposit and withdrawal records, and account balance information.
• Technical Data: IP address, device type and operating system, browser type and version, session data, login timestamps, pages visited within the kax8 platform, and cookie identifiers.

We collect only the minimum information required to fulfill our service obligations, comply with applicable laws, and protect the integrity of our platform. We do not collect sensitive personal information beyond what is strictly necessary for identity verification and fraud prevention.

2. How We Use Your Information

The personal information we collect is used strictly for purposes connected to the provision and improvement of kax8's services. Specifically, we use your data to:

• Create and manage your kax8 player account, including processing your registration and verifying your identity in accordance with KYC requirements.
• Process financial transactions including deposits in BDT via bKash, Nagad, and Rocket, and process withdrawal requests to your designated mobile banking account.
• Provide customer support, respond to your queries, and resolve disputes or complaints raised through our support channels.
• Send you service-related communications such as account notifications, deposit confirmations, withdrawal updates, security alerts, and important platform announcements.
• Conduct responsible gaming monitoring, enforce self-exclusion requests and deposit limits, and flag unusual patterns of play that may indicate problem gambling behavior.
• Improve our platform's performance, personalize your gaming experience, conduct analytics on usage patterns, and develop new features or promotions relevant to our Bangladeshi players.

3. Payment Data & Financial Privacy

kax8 takes the security of your financial information with the utmost seriousness. All transactions processed through our platform in Bangladesh are handled using industry-standard encryption protocols. When you make a deposit using bKash, Nagad, Rocket, or Upay, the payment verification process is carried out through the respective payment provider's own secure gateway.

All transaction records are retained for a minimum period required to meet our financial record-keeping obligations and to handle any dispute resolution processes. Your full financial history within kax8 is accessible to you at any time through your account dashboard.

4. Cookies and Tracking Technologies

kax8 uses cookies and similar tracking technologies to enhance your experience on our platform, maintain your session security, and understand how our services are used. We use three categories of cookies:

• Essential Cookies: These are necessary for the platform to function correctly. They maintain your login session, remember your preferences, and protect against cross-site request forgery. These cannot be disabled without affecting core functionality.
• Analytics Cookies: These help us understand how players interact with kax8 — which games are most popular, how users navigate through sections, and where improvements may be needed. All analytics data is aggregated and anonymised.
• Preference Cookies: These remember your language preference, display settings, and any customisations you have made to your gaming interface, so you do not need to reconfigure them on every visit.

You may manage your cookie preferences through your browser settings. Please note that disabling non-essential cookies may reduce certain personalisation features on the kax8 platform, though core gaming and financial functions will continue to operate normally.

5. Data Sharing and Disclosure

kax8 does not sell, rent, or trade your personal data to third parties. We share information only in the following limited circumstances, and only to the minimum extent necessary:

• With payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely to process your deposit and withdrawal transactions. These providers handle your payment data under their own privacy and security standards.
• With identity verification and KYC partners to confirm the authenticity of documents submitted during registration, as required by our platform's compliance obligations.
• If required by applicable law, court order, or regulatory authority — we may disclose personal information to the extent mandated by such legal or regulatory obligation.

All third-party service providers who receive your data are contractually required to process it only for the specified purpose and to maintain data security standards equivalent to our own. We do not permit third parties to use your data for their own marketing or analytics purposes.

6. Data Retention

kax8 retains your personal data for as long as your account remains active, and for a further period after account closure as required by our financial and compliance obligations. The specific retention periods are as follows: identity and KYC documents are retained for a minimum of five years following account closure; transaction and financial records are retained for a minimum of five years; technical and session logs are retained for a period of twelve months; marketing preference data is deleted promptly upon your withdrawal of consent.

When data is no longer required to be retained, kax8 will securely destroy or anonymise it so that it can no longer be associated with your identity. You may request a confirmation of data destruction by contacting our support team.

7. Your Rights Over Your Data

As a kax8 player based in Bangladesh, you hold the following rights with respect to your personal data held by us. You may exercise any of these rights by contacting our support team at [email protected]:

• Right of Access: You may request a copy of all personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: Subject to our legal and compliance retention obligations, you may request the deletion of your personal data by closing your account and submitting a formal erasure request to our support team.
• Right to Object: You may object to the processing of your personal data for marketing or analytics purposes at any time. Upon receiving such an objection, we will cease processing your data for those purposes promptly.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider of your choice.

We aim to respond to all legitimate data rights requests within 30 days. In exceptional circumstances where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

8. Security Measures

kax8 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL 256-bit encryption for all data in transit, firewalled and access-controlled server environments, regular security audits and vulnerability assessments, two-factor authentication options for player accounts, and continuous monitoring for suspicious login activity or fraudulent transaction patterns.

While we take every reasonable precaution to secure your data, no online platform can guarantee absolute security against all possible threats. In the unlikely event of a data breach that poses a risk to your rights, kax8 will notify affected players as promptly as possible and take immediate remedial action to contain and investigate the incident.

9. Third-Party Links and Services

The kax8 platform may reference game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. These game studios operate their own software environments, and by playing their titles within the kax8 platform you should be aware that limited technical data (such as game session identifiers) may be exchanged with those providers solely for the purpose of delivering the game. kax8 does not control the data practices of third-party game providers and is not responsible for their independent privacy policies. We encourage you to review the privacy policies of any third-party provider whose services you use within our platform.

10. Children's Privacy and Age Restrictions

kax8 is strictly an adult gaming platform. Our services are intended exclusively for individuals aged 21 and above. We do not knowingly collect, process, or retain personal data from any person under the age of 21. If you are under 21 years of age, you are not permitted to register an account, make deposits, or participate in any gaming activity on the kax8 platform.

11. Changes to This Privacy Policy

kax8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the kax8 platform before the changes take effect. The updated policy will always display the revised effective date at the top of the document.

Your continued use of the kax8 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue using the platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way kax8 handles your personal data, our dedicated privacy support team is available to assist you. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

Email us at: [email protected]